Only goods purchased directly from the online store www.intextgroup.am can be returned.

The consumer has the right to return the product within 14 days of delivery. The product is returned if it has not been used, its brand, consumer characteristics, packaging, product labels, as well as the fact of payment and confirmation of the purchase of the product directly from us are preserved.

An item is non-refundable unless it appears to be worn, damaged, illegible, has unique product writing, or is physically damaged from rough handling or improper storage, shock, accident, or other abnormal conditions. Damaged goods cannot be returned. Please also note that the costs associated with the delivery of jewelry to the place indicated by www.intextgroup.am for the purpose of returning jewelry are borne by the buyer.